TERMS & CONDITIONS

Terms and Conditions

WHEN CONFIRMATION OF ORDER IS RECEIVED, THIS IS TO INDICATE THAT WE HAVE RECEIVED YOUR ORDER. IT DOES NOT INDICATE THAT A CONTRACT EXISTS BETWEEN US. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping costs vary depending on the weight and value of the items ordered. The cost of shipping will be calculated as you add items to your shopping basket. Our shipping costs are for postage to UK mainland.

Please note: Non mainland UK consists of any location where alternatives to the standard road network are to be used.

We process your order right away. We will normally dispatch your order to you in 3 business days. Items may take up to 3 to 5 days to arrive through the postal service. In the event that we have to place a special order, then this delivery time will unfortunately be extended. Our aim is to keep you informed of progress of your order, but please do call at any time to check its status.

A signature may be required for all orders sent via UK Mail therefore someone must be at your delivery address to sign for your parcel between 8am and 6pm

If your item is not in stock, we will email you before deciding how to proceed.

All prices are shown inclusive of VAT.

If you need to reach us, please use the CONTACT US link.

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We reserve the right to refuse orders where the item or items have been wrongly priced. We also reserve the right to refuse orders where the item or items have been incorrectly displayed or described

RETURNS

Non Deliveries & Damaged Items:

All items not received must be notified to us in writing within 10 days of order to enable us to make enquiries and register a claim with the carrier. Items reported after that time cannot be refunded.

 

Items damaged on arrival or shortages must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.

 

Items returned because they are damaged, defective or sent incorrectly:

If you are returning an item because of an error on our part or because it is damaged or defective, we will (within reason) refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs up to £7.00).

 

For large / heavy items please contact us and we will arrange a collection.

 

Mickey Oates Motorcycles will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

All goods ordered specially cannot be returned for a refund. An exchange or a credit note may be issued at our discretion providing the goods are returned unused & in their original unopened packaging with all original labels still attached. Please do not remove any tags unless you intend to keep the items. Any return must be pre-authorised (if not pre-authorised the return will be rejected). Any credit note issued will be subject to a 25% restocking & handling fee.

 

Goods ordered specially cannot be cancelled unless we are unable to obtain the goods within a reasonable period of time.

   

Proof of purchase will be required for any items returned.

 

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

 

Consumer Rights: None of the above Terms & Conditions affects your statutory consumer rights.

VAT Registration Number: 260 1885 65

TERMS & CONDITIONS